Returning a Defective Product (under warranty)
SIXNET will carefully test and evaluate all returned products, will repair products that are under warranty at no charge, and will return the warranty-repaired units to the sender with shipping charges prepaid. If after SIXNET receives the defective unit and it is not deemed a manufacturer defect you will be notified of the repair or replacement charges. Customers must respond within 30 days of notification with a P.O. number or a credit card to cover repair costs or we will dispose of the returned material.
If the problem or condition causing the return cannot be duplicated by SIXNET, the unit will be returned marked, No Problem Found. We reserve the right to charge for the testing of non-defective units under warranty.
Returning a NON-DEFECTIVE Product
NON-DEFECTIVE returns will be accepted directly by SIXNET within 30 days from the invoice date, at SIXNET's discretion for credit or exchange. NON-DEFECTIVE returns MUST be 100 percent complete and in new condition, contain all original boxes and packing materials, along with other accessories and documentation provided by SIXNET. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee.