All returns must be accompanied by a Return Material Authorization (RMA) number. Fill out the RMA form below. After review of your request we will generate an email with an assigned RMA number. Sixnet product documentation such as datasheets and user manuals are available online. (click here for documenation) Warranty information (click here for warranty) To request an RMA number, please complete the following form: (Required fields *)   First Name: * Last Name: * Email Address: * Phone: * Fax: Company/Organization: * The Product(s) was purchased from: Total Number of Units to Return: * Type of Return: Choose One Repair Incorrect Order Return Eval Other * Describe: Model Number: * Serial Number: Date Code: Please enter your three-digit Date Code Returning a Field Damaged Product (non-warranty) If you have a unit that was damaged in the field then you can send it to SIXNET for repair evaluation. SIXNET will determine if the unit can be repaired or needs to be replaced. You will be charged a $150 bench-charge per unit for each evaluation regardless of the result. You will be contacted if additional charges are required to repair or replace the unit.   The customer is responsible for all testing and repair charges for products not under warranty and a PO ## must be referenced when completing the RMA form for the testing and repair of product(s).   Product is out of warranty. To proceed, a PO ## is required to complete this form. *   PO Number: * Attach PO if Necessary:   Credit Card Payment Option Card Type: Choose One Visa MasterCard American Express Discover Name as it appears on card: Card Number: Expiration Date: 01 02 03 04 05 06 07 08 09 10 11 12 / 2009 2010 2011 2012 2013 2014 2015 2016 2017 Please enter 3 digit security code found back of card: Billing Address (if different from shipping address) Address 1: Address 2: City: State/Province/Region: Choose a State Outside US / Canada Alabama Alaska Alberta American Samoa Arizona Arkansas Armed Forces Americas Armed Forces Europe Armed Forces Pacific British Columbia California Colorado Connecticut Delaware District Of Columbia Florida Georgia Guam Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Manitoba Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Brunswick New Hampshire New Jersey New Mexico New York Newfoundland North Carolina North Dakota Northern Mariana Is Northwest Territories Nova Scotia Ohio Oklahoma Ontario Oregon Palau Pennsylvania Prince Edward Island Province du Quebec Puerto Rico Rhode Island Saskatchewan South Carolina South Dakota Tennessee Texas Utah Vermont Virgin Islands Virginia Washington West Virginia Wisconsin Wyoming Yukon Territory Postal Code: Country:   Explain in detail reasons for failure, observations, tests performed. Input up to 500 words. * Describe in detail how the unit was used when in service. Input up to 500 words. Your Return Shipping Address Company Name: * Attention: Address 1: * Address 2: City: * State/Province/Region: Choose a State Outside US / Canada Alabama Alaska Alberta American Samoa Arizona Arkansas Armed Forces Americas Armed Forces Europe Armed Forces Pacific British Columbia California Colorado Connecticut Delaware District Of Columbia Florida Georgia Guam Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Manitoba Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Brunswick New Hampshire New Jersey New Mexico New York Newfoundland North Carolina North Dakota Northern Mariana Is Northwest Territories Nova Scotia Ohio Oklahoma Ontario Oregon Palau Pennsylvania Prince Edward Island Province du Quebec Puerto Rico Rhode Island Saskatchewan South Carolina South Dakota Tennessee Texas Utah Vermont Virgin Islands Virginia Washington West Virginia Wisconsin Wyoming Yukon Territory * Postal Code: * Country: * Additional Comments: Enter text as shown in image: *

Returning a Defective Product (under warranty)
SIXNET will carefully test and evaluate all returned products, will repair products that are under warranty at no charge, and will return the warranty-repaired units to the sender with shipping charges prepaid. If after SIXNET receives the defective unit and it is not deemed a manufacturer defect you will be notified of the repair or replacement charges. Customers must respond within 30 days of notification with a P.O. number or a credit card to cover repair costs or we will dispose of the returned material.

If the problem or condition causing the return cannot be duplicated by SIXNET, the unit will be returned marked, No Problem Found. We reserve the right to charge for the testing of non-defective units under warranty.

Returning a NON-DEFECTIVE Product
NON-DEFECTIVE returns will be accepted directly by SIXNET within 30 days from the invoice date, at SIXNET's discretion for credit or exchange. NON-DEFECTIVE returns MUST be 100 percent complete and in new condition, contain all original boxes and packing materials, along with other accessories and documentation provided by SIXNET. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee.

Statement of Limited Warranty

For Technical Support, email support@sixnet.com